At Von Weirdos, we take pride in our high level of customer satisfaction and our service reputation.
for any reason you are not satisfied with any part of your purchase,
return the item in the condition when purchased. We will be happy to exchange or
issue a refund.
Return items that have been used or worn will not be exchanged or refunded and will be returned to customer.
and exchanges should be received within 14 days from date of despatch
for Australian customers and within 60 days for international
allow 14 days for us to receive your return items and process your
request for Australian customers and 30 days for International
Outward shipping will not be
charged on your first exchange, but you must return the goods to us.
Shipping and handling fees are not refundable.
All Gift Cards are valid for 12 months from date of issue. Gift Cards are not redeemable for cash.
Only one Promo Code or Discount Offer may be used per order.
If you need more help or information please email firstname.lastname@example.org
How to make a return or exchange
include a copy of the original invoice OR provide the original order
details such as order number, postal address, date of invoice and a
contact email or phone. Make a note of the exchanges or refunds you
We would recommend using a
traceable method such as registered post or courier. It is your responsibility to
ensure goods arrive safely to the return address.
you want to add items to your exchange above the price of the original
order, we will also need your credit card details. This is because we
use a secure - real time third party card clearing service and we do
not see your card details from the original sale.
you would like us to send a replacement item quickly, please place an
order via our website, noting in the comments that it is an exchange.
The exchange item will be billed and sent immediately and your card
will be credited for the exchange item when we receive it.
a correct working email address with all correspondence so we can
contact you immediately if we need further information.
Address for returns and exchangesVIA SURFACE MAIL
Von Weirdos Pty Ltd
PO Box 10, Isle of Capri Qld 4217 Australia
Von Weirdos Pty Ltd
3/10 Rivendell Drive, South Tweed Heads NSW 2486 Australia